Patient Service Representative Resume Examples

Patient Service Representative Resume Sample

Marissa G. Angelino

Address: 9784 Peter Pan Drive; Independence, KS
Phone: (620) 978 3124
Email: [email protected]
Current Job: Patient Service Representative; True Value Healthcare, Independence, KS.

Objective

Patient Service Representative with 2 years of work experience is interested in the open position at Beltway Clinics. I’m confident that my skill set and qualifications fit the needs and requirements of your office.

Summary of Skills

• Certified in Medical Billing and Coding
• Certified in Medical Transcription; 95% accuracy rate, 1,030 lines per day.
• Proficient in the following CS software FreshDesk, Live Agent, and ZenDesk.
• Bilingual; conversational in Spanish 
• Highly-organized
• Professional approach to work; diligent, disciplined, and punctual
• Detail-oriented

Work Experience

Patient Service Representative; 2019 to Present
True Value Healthcare; Independence, KS

Responsibilities:

• Schedule appointments for an average of 80 patients per day.
• Manage the calendar of 5 doctors in the clinic.
• Respond to phone-in inquiries.
• Update patient information in the EHR.
• Assist in medical billing and coding.
• Transcribe medical notes from audio to text files.
• Contact insurance companies to verify patient’s benefits.
• Assist patients in filing insurance claims.
• Coordinate with the patient receiving desk in the hospital to ensure clinic’s patients get rooms.

Customer Service Representative; 2018 to 2019
Trans-Global Communications; Independence, KS

Responsibilities:

• Provide assistance to walk-ins who want to apply for a Trans-Global service mobile subscription.
• Attend to chat messages and inbound calls from prospects and existing customers.
• Resolve subscriber concerns and disputes within 24 to 72 hours.
• Endorse complaints to the QA Officer.
• Update subscriber information and account status on the CRM.
• Assist prospects in switching to Trans-Global from their existing carrier.

Education

College
Associate Degree
Office Administration
Independence Community College
Independence, KS
2014 to 2016

High School
Independence High School
Independence, KS
2010 to 2014

Patient Service Coordinator Resume Sample

Name: Liam Gibson

Address: Green Cove Springs, FL 32043

Phone: (364) 720-8332

Email: [email protected]

Current job: Patient Service Coordinator at Mercy Hospital A Campus of Plantation

Objective

I am a well-organized individual with a wide range of skills and experience to offer in a Patient Service Coordinator job. I am looking for an opportunity to help provide exceptional customer service and manage patient data.

I am responsible, detail-oriented, and efficient. I am able to reach a variety of goals in a timely manner and can multitask efficiently. My communication skills are excellent and my interpersonal skills are strong. I am also an excellent communicator and collaborator.

Work Experience

Patient Service Coordinator, 2018 – present
Berwick Hospital Center

Duties and Responsibilities:

• Ensure that the patient experience is seamless by answering questions and other needs
• Assist in coordinating patient care by completing paperwork
• Provide quality customer service to patients and staff members

Patient Service Coordinator, 2014 – 2018

East Georgia Regional Medical Center

Duties and Responsibilities:

• Assist in coordinating patient care by performing administrative tasks such as scheduling appointments, answering telephone calls, and providing information about office policies
• Organize and maintains patient charts and records
• Schedule and assists with medical procedures
• Communicate with physicians, nurses, and independent practitioners

Patient Service Coordinator, 2012 – 2014

Mercy Hospital A Campus of Plantation

Duties and Responsibilities:

• Provide support and assistance to patients and their families in need.
• Coordinate team efforts to meet the needs of patients and their families.
• Assist in the development and implementation of hospital procedures.
• Develop and maintain relationships with members of the community.
• Maintain records, reports, and databases.
• Perform clerical tasks and customer service related duties as needed.
• Collect and process insurance information.

Skills

• Leadership Development
• Motivation Skills
• Training Techniques
• Group Coaching
• Field Experience
• Organizational Skills

Patient Customer Service Resume Sample

Name: George Bates

Address: Los Angeles, CA 90008

Phone: (666) 588-9979

Email: [email protected]

Current job: Patient Customer Service at North Florida Regional Medical Center

Objective

A patient-centered, reliable, and strong-willed individual seeks a position within the Patient Customer Service field. I am willing to work as a team to ensure all needs are met while also working independently. I am able to take on various tasks, as well as multitask with ease. I am a dependable, detail-oriented and hardworking individual that is always willing to learn new things and grow from my experiences.

Work Experience

Patient Customer Service , 2018 – present
Bradford Regional Medical Center

Duties and Responsibilities:

• Answer incoming phone calls and respond to customer’s inquiries
• Transfer customers to the appropriate department when requested
• Ensure customer’s satisfaction by answering their inquiries and providing information
• Greet customers in a courteous manner and ask about their needs
• Monitor the customer service line for inactivity for more than 15 minutes

Patient Customer Service , 2014 – 2018

Piedmont Columbus Regional – Midtown

Duties and Responsibilities:

• Present a positive, professional attitude towards fellow employees and customers;
• Perform tasks assigned in a timely manner;
• Respond to inbound customer calls to resolve issues or meet requests;
• Handle customer requests by email, chat, or phone;
• Assist customers by providing product and service information;
• Provide information about company policies and procedures to customers;

Patient Customer Service , 2012 – 2014

North Florida Regional Medical Center

Duties and Responsibilities:

• Assist patients with completing forms and other paperwork
• Answer the phone and respond to customer service inquiries
• Direct callers to appropriate departments and personnel
• Handle incoming faxes and mail
• Greet visitors in a friendly manner
• Input data into the computer
• Maintain records and files in an organized manner
• Order supplies for appropriate departments
• Take messages for appropriate personnel
• Update signage when necessary

Skills

• Excellent customer service skills
• Ability to handle conflict and resolve problems
• Strong ability to empathize with customers
• Listening skills
• Problem solving skills
• In depth knowledge of the company’s products
• Educated in the latest technology

Patient Service Desk Agent Resume Sample

Name: Beckett Weeks

Address: Seattle, WA 98144

Phone: (808) 747-7193

Email: [email protected]

Current job: Patient Service Desk Agent at Palm Springs General Hospital, Inc[4]

Objective

I am a professional with an extensive background in customer service, administration and management. I have the ability to work well both individually and in a team setting. I am knowledgeable, detail-oriented and punctual. I am looking for a position in a customer-oriented field where my skills can be utilized to provide excellent service.

Work Experience

Patient Service Desk Agent, 2018 – present
Brandywine Hospital

Duties and Responsibilities:

• Answer phone calls and take messages
• Solve customer service issues
• Provide information to the customer
• Schedule appointments
• Answer employee’s questions
• Route calls to other departments

Patient Service Desk Agent, 2014 – 2018

South Georgia Medical Center Berrien

Duties and Responsibilities:

• Answer inbound and outbound calls to patients and provide information related to patient services
• Utilize the computer system to schedule appointments, check-in patients, and update records
• Solve problems that arise through the use of tactful, diplomatic communication skills
• Conducts intake interviews with new patients to gather information for determining their eligibility for services
• Provide assistance with insurance billing disputes
• Process insurance forms for new or returning patients

Patient Service Desk Agent, 2012 – 2014

Palm Springs General Hospital, Inc

Duties and Responsibilities:

• Greet patients and family members and answer any questions they may have
• Answer phone calls and provide an accurate interpretation of the hospital’s hours of operation
• Give directions to hospital departments, parking lots, and patient rooms
• Coordinate food delivery for hospital guests
• Provide information about hospital services and products to patients and family members
• Answer inbound phone calls in a friendly manner and provide accurate information about hospital services

Skills

• Customer service and interpersonal skills
• Fluency in Spanish
• Proficient with MS Office software
• Familiarity with medical terminology
• Strong organizational skills and attention to detail

Patient Service Assistant Resume Sample

Name: Dario Weber

Address: Key West, FL 33040

Phone: (226) 315-5594

Email: [email protected]

Current job: Patient Service Assistant at Regional Medical Center Bayonet Point

Objective

I am a hard worker looking for a long-term position in the medical field as a patient service assistant. I have experience providing assistance in hospitals, doctor’s offices, and assisted living facilities. I am an excellent communicator and will provide comfort and assistance to patients and staff alike.

Work Experience

Patient Service Assistant, 2018 – present
Brooke Glen Behavioral Hospital

Duties and Responsibilities:

• Responsible for answering phones, taking messages and directing callers
• Schedules patient appointments
• Required to be able to handle multiple tasks and to work quickly

Patient Service Assistant, 2014 – 2018

WellStar West Georgia Medical Center

Duties and Responsibilities:

• Assist patients by retrieving and storing their personal belongings, pushing wheelchairs, answering phones and greeting visitors.
• Process admission information, collect copayments and update patient billing records.
• Collect and process laboratory specimens, administer medications and assist patients with completing work-ups, treatments and discharge plans.
• Recognize patient needs and administer basic first aid treatments as necessary.

Patient Service Assistant, 2012 – 2014

Regional Medical Center Bayonet Point

Duties and Responsibilities:

• Take patients’ vital signs and medical histories
• Administer medications and ensure they are taking them as prescribed
• Follow up with patients to ensure they are following the doctor’s orders
• Provide emotional support and encouragement to patients
• Assist patients with personal care needs such as bathing, showering, toileting, grooming, dressing, and changing bed linens
• Assist with meals and snacks

Skills

• Ability to work on a team
• Medium knowledge of medical terminology
• Excellent customer service skills
• Basic knowledge of medical coding
• Ability to interact with a variety of people
• Excellent writing and communication skills

How To Write A Good Patient Service Representative Resume

A resume isn’t just a document that lists down what you can do. It has to provide the answers that employers are looking for. If you submit the same resume to every company, you’ll get the same result – zero. Follow our tips to write a good Patient Service Representative resume that delivers the desired result.

Experienced? Use the Reverse-Chronological Format

The reverse-chronological format is ideal for job seekers with at least one year of experience as a Patient Service Representative because it emphasizes your work history; what you’ve done and accomplished in your career thus far.

The structure of the reverse-chronological format for a Patient Service Representative resume is as follows:

• Contact Information
• Objective Statement
• Summary of Skills/Core Competencies
• Work Experience
• Education
• Certifications/Licenses, if any

As the term implies, with the reverse-chronological, you lead-off the work experience section by describing the duties and responsibilities you managed/are managing in your most recent/current employment.

What if you are applying for this position for the first time? For those who are in this situation, we will discuss the format you can use in the chapter, “Entry-Level Patient Service Representative Resume”.

Present Your Value Proposition

If the resume is your marketing kit, the objective statement is your sales pitch. Use the objective statement to summarize your relevant, useful, and transferable skills for the position.

Here’s a good example of an effective Objective Statement:

“Patient Service Representative with 1 year of work experience is interested in working for Allied Healthcare Incorporated. I’m confident of meeting your qualifications for this position as I’m trained and certified in medical billing and coding, and have 1 year of experience in medical transcription. Prior to my experience as a Patient Service Representative, I worked as a Customer Service Specialist for SciFit Technologies. Thus, I bring on board your company an effective combination of proficiency in healthcare processes and experience in customer service.”

Substantiate Your Claims With Numbers

In the chapter, “Patient Service Representative Duties And Responsibilities For The Work Experience Section”, we will discuss the importance of providing key details in your job descriptions.

It’s a good idea to add substance to your job descriptions with numbers because it gives the recruiter a quantifiable basis to benchmark your level of experience.

What types of information can you substantiate with numbers?

• The average number of patients you assisted per day
• Number of doctors in the clinic you provided assistance services to
• If your efforts contributed to reducing costs

The recruiter’s eyes will always be drawn to numbers. Getting him impressed is half the job done. The next step is to prove your claims if you get invited for an interview. Make sure your claims are genuine and that you can present evidence to back up your claims.

Include a Summary of Skills/Core Competencies Section

In previous resume articles, we would categorize this section as “Strengths”. However, for a position that manages a wide range of duties and responsibilities that may vary from one employer to another, it would be better to be more specific and include a summary of skills or a list of your competencies.

For example:

• Medical Transcription
• Medical Billing
• Phone Handling
• Calendar Management
• Appointment Setting
• Knowledge of CS Software

To be sure of which competencies to prioritize in your summary, review the job ad. Usually, the job ad will indicate the particular competencies and skills the company is looking for in the applicants.

Patient Service Representative Skills List

A Patient Service Representative is a hybrid of many skills – Customer Service Specialist, Office Administrator, Medical Biller, and Transcriber among others. How would you know which skills to highlight in your resume?

• Review the Job Ad – The company will certainly state what they are looking for in a Patient Service Representative. You will find the scope of work and the list of duties and responsibilities that will be designated to the new hire. Based on the job description, some of the skills might have more weight than others. Take note of these skills and highlight them in your resume.
• What are the Qualifications? – Each company will have a different profile of their desired Patient Service Representative. In some job ads, a summary of the preferred qualifications and demographics is listed.
• Education – Is a Bachelor’s Degree required or will an Associate Degree suffice?
• Certifications – Does the company require certifications in specific technical skills such as medical transcription or billing and coding?
• Computer Knowledge – The employer might prefer a candidate who is proficient in a particular CS software program such as ZenDesk, HubSpot Service Hub, and HelpDesk.
• Special Skills – The office might prefer a candidate who is bilingual and can speak another foreign language such as Spanish if the business caters to a Hispanic market. Find out if there are specific special skills needed for the position and if you qualify. Some of the special skills you might come across include office management, background/knowledge of insurance, and knowledge of current healthcare legislation.
• Soft Skills – Yes, companies don’t only care about what you can do. The recruiter also wants to know who you are as a person. These are the following questions the recruiter might have in mind when reviewing your resume. We’ve also included the sections where you can address/answer these questions:
  • “Why should we hire you?” – Summarize your relevant skills, the purpose for applying, and why you’re the best candidate in the Objective Statement.
  • “How do you approach your job?” – Give specific details or incidents that best describe your approach to work in the Work Experience section.
  • “What makes you the best candidate for the position?” – If the job requests specific skills, include them in the Summary of Skills/Core Competencies section.

Patient Service Representative Duties And Responsibilities For The Work Experience Section

Now that you know what the required skills are for the position, it will be easier to write down the Patient Service Representative duties and responsibilities for the work experience section.

Before you start writing, here are a few tips to make your job descriptions more effective and enticing to the recruiter.

1. Be Original – Don’t reuse and recycle the same job descriptions from one employment to another. Recruiters look at “copy and paste” job descriptions negatively. It shows a lack of effort and responsibility.
2. Be Specific – Add details that will distinguish one work experience from another.
3. Add Numbers – Numbers add substance – more volume – to your job descriptions. You’re quantifying your claims with actual figures that will give the recruiter a better idea of your capacity as a Patient Service Representative.
4. Include Keywords – Your resume might go through an Applicant Tracking System that identifies keywords. An ATS is used to prequalify resumes. Review the job ad and spot these keywords. Usually, these keywords are the ones that are highly specific to the job. Examples include customer service, patient care, or particular skills such as transcription, insurance assessment, communication, and phone handling.
5. Keep it Short But Concise – Recruiters don’t have time to read your job descriptions word-for-word. As long as you have the details, some numbers, and the keywords, you should be fine.

Here’s a list of job descriptions that you can use for your resume. Please follow the guidelines above and make each description unique to your own work experience:

• Accurately process the admission and discharge of an average of 70 patients per day.
• Procure general information from patients regarding their medical history, list of medications prescribed, attending physicians, and insurance records.
• Contact different insurance companies to verify the benefits eligibility of patients.
• Update patient records in the EHR system.
• Transcribe medical notes from audio to text format.
• Provide assistance to patient check-in and patient check-out for outpatient cases.
• Manage the calendar or appointments at the clinic.
• Review call records to analyze performance, response time, and resolution.
• Coordinate with the various medical and administrative offices to ensure accurate information.
• Assist patients in making sure all records, information, and documents needed for facilitation of healthcare and for insurance purposes are updated and submitted in a timely manner.

Entry-Level Patient Service Representative Resume

You won’t be the only applicant with an entry-level Patient Service Representative resume. Other job seekers with experience in both customer service and healthcare believe they are a great fit for this position.

The key to getting the job is to present a resume that convinces an entry-level applicant like yourself a chance in assuming the responsibilities of a Patient Service Representative.

Choose the Functional Format

Unlike the reverse-chronological, the functional format focuses on the skills and abilities that show you can manage the tasks of a Patient Service Representative. The structure of the functional format is as follows:

• Contact Information
• Objective Statement
• Summary of Skills/Strengths
• Certifications
• Seminars Attended
• Education
• Work Experience

As you can see, the front-end of the functional format is loaded heavily with information that validates your technical skills as a Patient Service Representative.

If you have the requisite skills, the recruiter won’t mind spending a few days orienting you about the job. He knows the company won’t need additional time training you on-the-job as you already have the knowledge and expertise to manage the designated duties and responsibilities.

Write a Compelling Objective Statement

Many applicants don’t give the objective statement much thought. But this section gives you the opportunity to “introduce yourself” to the recruiter.

Another way to describe the objective statement is to view it as a sales pitch. You can use this section to summarize your strongest points and arrive at a compelling value proposition.

The best way to approach this is to review the job ad and take note of the needs of the company – “What kind of Patient Service Representative do we need?” Your objective statement must provide the answers to that question.

No Spelling and Grammar Errors

Having spelling and grammar errors on your entry-level Patient Service Representative resume cannot be attributed to “rookie” mistakes.

As a Patient Service Representative, you’re expected to be organized and meticulous in your approach to the job. The clinic or the health agency will place a lot of trust in you to keep everything organized and running smoothly.

Spelling and grammar errors show the opposite – that you might be irresponsible and lackadaisical in your approach to work.

Always review your resume before sending it out. Run your resume through a spelling and grammar checker.

If you haven’t heard from the company you applied to, give the Human Resources department a call. It’s perfectly fine to follow up on your application. That’s initiative and it shows the recruiter how important the job is to you.