Hotel Receptionist Resume Sample
Address: 1717 H St Ste 1, Washington, DC 20156
Phone: (202) 223-0873
Email: [email protected]
Current job: Hotel Receptionist at Washington Court Hotel
Objective
To advance my career as a member of one of biggest hotel chains in the world and to get a supervisory or managerial post in the future; to contribute to the local tourism industry.
Skills
- Bilingual (English and Spanish)
- Sensitivity to the needs of others
- Keen eye for details
- Ability to organize and prioritize tasks effectively
- Formal training in hotel service
- Friendly and outgoing personality
- Fantastic problem-solving skills
- Great interpersonal skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Great interpersonal, customer service, and leadership skills
- Ability to work independently
- Willingness to work long hours
- Ability to work under pressure and to multitask
- Resourcefulness and great communication skills
Experience
Hotel Receptionist, 2017-present
Washington Court Hotel, Washington, DC
Responsibilities
- Welcome and greet guests with great courtesy
- Manage room reservations using a computerized reservations system
- Address guests concerns and special requests in a professional and personable manner
- Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
- Help guests with their things including luggage and other valuables
- Get transport for customers and reservations in local restaurants
- Answer telephone calls and transfers these to guest rooms
- Take and relay telephone messages for hotel guests and others
- Prepare bills, handle and process checkouts, take payments
- Man the hotels business center and other units if necessary
- Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
- Deal with complaints and problems
- Answer queries of guests about various information and services of the hotel
- Do other administrative and hospitable functions assigned from time to time
Hotel Administrative Assistant, 2016-2017
Washington Court Hotel, Washington, DC
Responsibilities
- Compiled and updates hotel files and reports
- Keeps records of room availability and guests’ accounts
- Wrote reports and documentation on various concerns of staff and guests
- Arranged for tours, coordinated with tour operators
- Answered queries pertaining to services and facilities of the hotel; and other matters such as shopping, dining, and travel directions
- Made restaurant, entertainment, and transportation reservations
- Assisted other hotel staff such as the front desk regarding hotel guests’ concerns
- Operated office equipment like facsimile, printers, photocopiers, scanners, and voice mail systems; arranged for the repair of this set of equipment
Hotel Receptionist, 2015-2016
Hyatt, Washington, DC
Responsibilities
- Collect information needed by the hotel staff
- Prepared letters and other correspondences
- Did simple bank transactions and basic bookkeeping for the company
- Responsible for ordering tokens for guests such as complimentary flowers and wine
- Sorted and racked incoming emails
- Prepared documents and business forms required by the government for compliance
- Prepared agendas in staff meeting, wrote minutes and circulated these and other concerns to the staff
- Ran errands and delivered messages
- Did other administrative and logistical works
Education
George Washington University
Hospitality Management
2015-2017, 3.1 GPA
Woodrow Wilson High School
High School Diploma
2017-2015, 3.5 GPA
Courses
- Hotel Receptionist Training
- Clerical Office Skills
- Basic First Aid Administration Training
Personal information
- Civil Status: Single
- Date of birth: January 6, 1988
- Interests: Tennis, mountain climbing, movies, dancing, interior design, suspense novels
Advice for Your Hotel Receptionist Job Interview
To get a better chance to secure that job you have so been waiting to snatch, devote extra time and effort to prepare for your interview. Even big names do prepare and plan things out ahead in their meetings. Read through these tips designed to help you go through your job interview with ease and confidence.
Look your Best
Receptionists are front liners; therefore, it is highly recommended that you exert quite a lot of effort in making yourself both professional looking and pleasing. Maintain a friendly but professional attitude during the entire interview. Wear your best business suit. Tie that hair up and keep accessories to a minimum. Only close shoes are recommended. Wear a light makeup.
Be Punctual
Do not ever waste the interviewer’s time by showing up even five minutes late. Show that you are a dependable and organized person by being punctual. Set the necessary time allowance it takes for you to travel from your home to your place of interview, so you do not get caught in the middle of a rush hour. Anticipate other factors that might cause delay. If you have any personal stuff that needs to be taken care of, you need to ensure that there will not be any last minute problem about it.
Study the Company Profile Thoroughly
Do your homework well. Study the company profile as most interviewers ask you what it is that you can offer to the company. The more you know about its background and operations, the better you will be able to say how you would fit in to the firm’s roster. This also signifies your great interest in working for the company.
Be Smart and Spontaneous with Your Answers
Show how smart and spontaneous you are in answering every question. Make sure that you have memorized the important aspects of your current job. Rehearse delivering them in front of the mirror. Someone who looks pleasing and who, at the same time, can engage in a lively conversation with politeness is the total package to beat.
Anticipating every question that may be hurled at you is indispensable. Try to conduct a research on what employers or hotel officials usually ask their applicants in interviews so that you can prepare ahead. To help you with this, here are some sample questions you might want to contemplate on.
- Why did you choose to be a hotel receptionist?
- What is the best and worst thing about this job?
- What do you think is the most important role of a receptionist?
- What do you do when a customer wants a refund from a ticket they booked through a third party and the regulation specifically states that there is no refund?
- What should you do when you see a bunch of drunk guests in one room?
- How is the ordinary day of a hotel receptionist at your current office look like?
- How do you manage work-related pressures?
- How do you handle difficult and irate guests?
Likewise, you may be asked about your personal circumstances particularly those that may affect your ability to work for extended hours. Write them down, so you can explain them tactfully and thoroughly. You can minimize the number of questions that they ask if you provide complete information in your resume.
