Entry Level Resume Sample
William M. Phillips
Address: 2345 Lexington Ave., Miami, Florida
Phone: (305) 817-2217
Email: [email protected]
Current job: Contact Centre Agent, Benchmark Global Management
Objective
To establish a long-term career in an industry where I can develop my current skill set and levels of competence while contributing to the success of a company.
Skills
- 6 years experience in customer service
- Bilingual; Level 4 in Spanish
- Proficient in MS Office
- Excellent communication skills
- Goal – oriented
- Highly organized
- Punctual
- Great ability to work with a team
Work Experience
Contact Center Agent 2017 to Present
Benchmark Global Management, Miami, FL
Duties and Responsibilities
- Tasked to handle both inbound/outbound communication
- Receives inbound calls from client’s subscribers
- Conducts outbound after-sales surveys with client’s subscribers
- Updates CRM
- Issues trouble tickets to subscribers
- Liaisons to accounting and collection in behalf of subscribers
- Conducts e-mail marketing services for client
- Manages chat support services for Hispanic market
- Responds to e-mail inquiries and concerns from Hispanic Market
Front Desk Officer, 2015 to 2017
Four Seasons Hotel, Miami, FL
Duties and Responsibilities
- Greets and attends to hotel guests at the front desk
- Receives reservation orders
- Handles inbound guest inquiries
- Confirms reservations/ hotel bookings
- Provides hotel/ touring information to guests
- Updates guest records and status reports
- Assists guests on issues and concerns
- Gives recommendations and directions for shopping, dining and sight- seeing
- Assists guests in the check out process
- Assists guest in finding resolution to billing concerns
Customer Service Officer, 2013 to 2015
Airnex Telecommunications Inc., San Ramon, CA
Duties and Responsibilities
- Receives inbound calls from subscribers
- Issues trouble tickets to subscribers
- Follows up with attending agencies on behalf of the subscriber
- Assists in line provisioning process
- Assists in mobile subscription sign ups
- Assists in landline subscription sign ups
- Updates CRM
- Liaisons with technical support group in behalf of the subscriber
- Processes discounts and promos
- Conducts outbound after- sales service
Education
College, Nova South Eastern University
Bachelor of Science, Business Management
Miami, FL
2015 – 2016, 3.2 GPA
Mater Academy East High School
High School Diploma
Miami, FL
2017 – 2015, 3.4 GPA
Courses
- Level 4 Certification, Spanish
- MS Office
Personal information
- Married, 1 child
- DOB 03/07/89
- Hobbies include music, cooking, reading
Entry Level Job Description
We highlighted strengths and skills in our Entry Level resume sample because these are the information recruiters will be looking for right away. They want to see which candidates have advantages over others. If you notice, we put in more details to give recruiters a clearer idea of how well you knew your duties in your previous employment.
In the Entry Level job description and ideal job qualifications, our objective is to give you ideas on how recruiters may view potential candidates to entry level positions. You will notice that these sections not only focus on your technical and fundamental competencies but your attitude and behaviour as well. Recruiters would want to know if you are “right-fit” for their organization.
An entry level job may not pay well at the start. But experience is the true currency of the position. An entry level job lends valuable experience because you will learn how the business functions from the ground up. You will be trained in the basics; the fundamental aspects of the organization’s operation. In addition, you will get to meet and work with people in various departments.
If you want to build up your career in an industry, entry level is the best place to begin with. Assuming you put in quality hours on a consistent basis and move up the hierarchy, you will have a better perspective on the type of work put in by every department.
For example, in the banking industry the entry level position is the Teller or the Cashier. You are part of the bank’s front line team and directly deal with depositors. You will be trained in the different operations and processes of the bank and are expected to efficiently assist customers with their respective transactions.
After a year or two as a cashier, the bank may transfer you to a more work specific department such as Credit and Collection, Foreign Exchange or the Treasury. Before you know it, you have already toured every department in the bank and are more qualified to take higher responsibility.
Career planning in an organization may follow a vertical or horizontal pathway. Thus, it may take time for you to ascend up the ranks. But with consistency and performance you may find soon find yourself taking a supervisory position.
Entry Level Ideal Job Qualifications
If you plan to apply for an Entry Level position you should possess the following qualifications for the job:
- Basic Office Skills. The scope of work for an entry level position will vary from industry to industry. But you should have basic office skills such as:
- Good typing speed
- Can handle office equipment such as fax and copier
- Good phone handling skills
- Can navigate the Internet
- Familiar with e-mail, fax messaging
- Good organization skills
- Proficient in MS Office. In every industry, you should be able to conduct work on a spreadsheet or word processing program. You do not have to know spreadsheet programming but having a reliable basic skill set will be good enough. You should also know how to create slides and design presentation materials.
- Excellent Communication Skills. At the entry level, expect to be in the receiving end of instructions. If you are not sure with the instructions, you should be able to articulate your questions clearly with the supervisor. You should also have the ability to write or compose effective communication in the form of letters.
- Great Disposition. Starting out in the entry level may not be glamorous but you should view it from the perspective of learning everything you possibly can about the business. The work could be stressful and overwhelming at times but having a great, healthy disposition will help you remain focused and motivated to consistently do a good job.
- Disciplined. The entry level position is your primary training ground. Supervisors and higher management will look at your progress and improvement on a daily basis. It is not just on the merits of your actual work will management assess you. They will also consider your approach on the job. If you have been consistently disciplined in the conduct of your work, a promotion may be right around the corner.
There is a popular saying in management, “If you want to learn how to manage, learn how to be managed first.” In truth, an entry level position is an opportunity for a career. Review our Entry Level job description and Entry Level ideal job qualifications to have a better idea of the tone and content of your resume.
