Concierge Resume Sample
Sunshine G. Fox
Address: 456 Plaza Place, Atlantic City, NJ
Phone: (609) 311 2478
Email: [email protected]
Current Job: Grand Boulevard Hotel and Resort; Atlantic City, NJ
Objective Statement
Well-experienced Concierge with a sunny disposition is desirous of becoming the new Concierge for the Baywalk Casino. I have strong communication skills, very well organized, and I’m fluent in Spanish which is important for your hotel as it brings in 40% of revenues from the Hispanic region.
Strengths/Special Skills
- Associate Degree in Communications.
- Level 9 Spanish; Instituto de Languages International.
- Excellent communication and interpersonal skills.
- Positive attitude.
- Professional approach to work.
Work Experience
Concierge; 2020 to Present
Grand Boulevard Hotel; Atlantic City, NJ.
Responsibilities:
- Warmly greets hotel guests at the front desk, the lobby, and other areas; makes eye contact, gives a sincere smile, and a genuine “hello”.
- Attend to all guest inquiries, concerns, and complaints in a timely and professional manner.
- Refer guests to the appropriate person in charge in the event the issue cannot be resolved or if the resolution is outside my jurisdiction.
- Conduct research; identifies the newest restaurants and places to see, updated customer reviews on these restaurants, shopping malls, and other popular destination spots.
- Arrange for transportation to and from the hotel.
- Assist guests in planning their itinerary.
- Offer discounts and promotions of the hotel for upselling purposes.
- Resolve all disputes related to service, products, and billing.
Concierge; 2017 to 2020
Fortune Resort and Casino; Atlantic City, NJ
Responsibilities
- Attend to all complaints, issues, and problems from guests.
- Recommend the best restaurants and destinations.
- Assist guests in getting tickets and reservations for the city’s best shows and other forms of entertainment.
- Preside over discussions on event bookings for the resort.
- Provide excellent customer service; respond immediately to inquiries relayed via email, chat support, text, and inbound call.
Education
College
Associate Degree
Communication
Atlantic Cape Community College
Atlantic City, NJ
2013 to 2017
High School
Atlantic City High School
Albany Avenue, Atlantic City, NJ
2009 to 2013
How To Write A Good Concierge Resume
A good resume must convince the recruiter that you are the right person for the job. Someone with whom the establishment can be assured that the inquiries, questions, and concerns of its guests will be taken care of.
Here are a few ways that your Concierge resume can make a strong first impression:
Use the Objective Statement to Highlight Your Accomplishments
The Objective Statement is often overlooked because it’s a small section in your resume. However, the Objective Statement is the first opportunity you have in presenting your most relevant skills and qualifications for the position.
Use the Objective Statement to summarize your most relevant qualifications and to highlight your accomplishments.
Here’s a good example of an effective Objective Statement:
Well-experienced Concierge with more than 5 years invested in the hotel and resort industry. Consistent recipient of the “Employee of the Month” award, the hotels I’ve worked for have received high customer satisfaction ratings in various platforms such as Yelp, Google Review, and Facebook. I hope to be given the opportunity to share my skills and experience as a Concierge for Blue Ocean Hotel and Resort.
A few tips on how to write a good Objective Statement:
- Keep it short; no more than 4 sentences.
- Combine soft and hard skills.
- State your intent or objective clearly.
Choose the Right Resume Format
The reverse-chronological format is the most commonly used resume format.
But is it the right one for you?
The reverse-chronological format puts the spotlight on your work experience. You lead-off your work history from the current or most recent tenure then work your way back to your earliest experience as a Concierge.
This type of format will NOT work for someone who has very little to no work experience and for a candidate who has an unemployment gap of more than 4 months. A better option would be the functional format.
For someone with extensive experience but in another industry but wants to shift careers, the Combination format is the ideal choice.
Both the functional and combination formats emphasize skills and other relevant qualifications over work experience. The difference is that the combination format will show more comprehensive work history.
Speak to the Recruiter
The resume is your marketing tool. It summarizes the experiences, skills, and abilities that qualify you for the position. Thus, it must resonate clearly with the recruiter.
How do you prepare a resume that speaks to the recruiter?
- Write in a conversational tone.
- Avoid using technical jargon.
- Keep your sentences short.
- Use bullet points to summarize key points.
- Use correct spelling and grammar.
Concierge Skills List
More than the king-sized beds, the room bar, the chocolate mint on the fluffy pillows, and the Michelin-rated restaurants, guests’ hotel experiences depend on the effectiveness and dependability of its Concierge.
The Concierge is the hotel’s go-to person for its guests. Anything the guests want, a good Concierge can provide. The laundry list of tasks includes preparing transportation arrangements, recommending the best restaurants and shopping centers, and scheduling tours.
Can anyone become a Concierge? Recruiters want more than technical or hard skills in their Concierge. In fact, they could be looking for the candidate with the best attitude or soft skills.
Education
Many Concierges didn’t finish college. Some have a high school diploma or a GED score and still got the job. It’s nice to have a college degree but don’t sweat it if you don’t!As a Concierge, you need to have good comprehension, appreciable writing skills, and the ability to find solutions and courses of action.
Communication
You will be interacting with different people every day. Some may be of foreign nationality. Having excellent communication skills is important because you don’t want things to get lost in translation. First of all, you have to be a good listener. Second, don’t hesitate to ask for clarification. Third, you should have the ability to articulate your ideas into clear information or solutions. Finally, good communication requires an efficient feedback mechanism. Don’t be afraid to engage. Communication is never confrontational. For a Concierge, communication is key to resolving the customer’s concerns. Are you bilingual? That’s a big advantage especially if you want to work for a large hotel or resort chain.
Excellent Organizing Skills
Work as a Concierge can be a juggling act. Imagine being a Concierge at a hotel with 1,000 guests? You could be interacting with 500 guests throughout the day – each one with different requests and questions. You could be arranging dinner reservations for a family of 6 one moment and getting details for an event hosting the next. In some instances, you could be dealing with a litany of complaints from guests ranging from the bar selection to the lack of things to do in the city. All throughout the day, you must remain calm and focused. To remain as such requires an amazing ability to organize all of the tasks that you need to do.
High Initiative
The best Concierge is one who constantly works on his craft. He stays informed on the latest trends and developments in the city. He does research on the best restaurants, shopping places, and activities to fit the guests’ budgets. Having high initiative means becoming a Concierge who can give the best answers, recommendations, and solutions to EVERYTHING asked by the guest.
Professional Approach to Work
The Concierge may not have finished college but the lack of higher education should not diminish a professional approach to work. You should come to work early; 30 minutes before your shift so you can prepare and get settled. It’s also important to look the part. Dress nicely and make sure you look presentable every day. As a professional, you must not let outside matters affect your performance on the job.
Concierge Duties And Responsibilities For The Work Experience Section
How well do you know your job as a Concierge? A recruiter will know if you’re the right candidate for the position based on how you summarize your Concierge duties and responsibilities for the work experience section.
Here are a few tips to help you write a compelling work experience section.
Cover As Much Ground As You Can
As we mentioned in the previous section, a Concierge can go from one unrelated task to another at a moment’s notice. You won’t be staying in one place. Chances are you’ll be moving around the hotel and meeting with guests, personnel, and associates.
The recruiter wants to read a dynamic work experience section that shows a hard working candidate with the power of the energizer bunny!
That’s why cover as much ground – as many duties and responsibilities – as you can in your work experience section.
For example:
- Greet guests who enter the hotel lobby area or approach the front desk for inquiries.
- Assist newly-arrived guests with their room preparations.
- Discuss new hotel promotions that will give more value to their stay by reducing expenses.
- Respond to inquiries, concerns, and complaints from guests in a timely manner.
- Recommend the best restaurants to eat and the best places to shop.
- Prepare arrangements for transportation.
- Preside over meetings regarding bookings for special events.
- Provide assistance to guests who have problems confirming reservations.
Use the Right Verbs
Verbs are action words and these are what the recruiter wants to see in your resume. A hotel wants a Concierge who’s active; always on the go attending to the guests’ needs.
But not all verbs are the same. For the work experience section, use verbs that are easily associated with the work of a Concierge.
Here are a few examples of appropriate Concierge verbs:
- Attend
- Assist
- Provide
- Resolve
- Organize
- Prepare
- Schedule
- Recommend
- Coordinate
- Conduct
- Perform
- Address
- Preside
- Greet
- Welcome
- Inform
- Ensure
- Assure
- Arrange
Differentiate Job Descriptions
Did you work for multiple employers before you applied for this position? Don’t write a work experience section that has no imagination. Recruiters will view it as a red flag when a job seeker comes up with cookie-cutter job descriptions.
Always differentiate between work experiences. Even if you worked exclusively at hotels, there are always differences in the duties and responsibilities you managed.
Keep it Short but Detailed
When it comes to job descriptions, longer isn’t better. Recruiters want to get the qualifying process over and done with right away. Make his job easier by keeping your job descriptions in the work experience section short.
“Short” doesn’t mean a lack of detail. Don’t leave out key information just to keep your job descriptions short. Just go straight to the point. A good formula to follow is this:
Verb + Key job element or detail = Job Description
Entry Level Concierge Resume
There are many applicants for the Concierge position who are fresh out of school or don’t have work experience. You won’t be alone if you are applying for an entry-level Concierge position!
Your objective is to stand out from the other first-time Concierge applicants. The resume must convince the recruiter to give you the opportunity to launch a career as a Concierge.
Use the Functional Format
As we discussed in the section, “How to Write a Good Concierge Resume”, the functional format works best for those without work experience.
When you use the functional format, the sections of your resume will be arranged in this manner:
- Contact Information
- Objective Statement
- Strengths
- Certifications/Licenses
- Seminars/Courses Attended
- Education
- Work Experience
For an entry-level resume, use the Objective Statement to tell the recruiter why you are interested in becoming a Concierge. Do you want a career in the hotel and leisure industry? Do you enjoy being around people?
For the work experience section, include informal or unpaid work experiences. For example, if you worked in a restaurant, provided volunteer services to organize a charity event, or managed customer support services as a freelancer.
Highlight Your Qualifications
Review the qualifications for the job and evaluate your current skill set. Do you have the abilities required to perform the tasks outlined in the job ad?
If so, highlight these particular skills in the “Strengths” and “Objective Statement” sections.
Remove Irrelevant Information
A longer resume is not necessarily a better resume. Irrelevant information is just fluff. It will only serve to distract the recruiter from focusing on the merits of your resume.
Did you work as a mail sorter for 6 months? This job has nothing to do with the work of a Concierge. Leave it out of your resume.
The job hunt may take some time to get results. If it’s been four months, take some time off and assess your qualifications. Ask yourself why you’re not getting more invitations. If possible, contact the HR department of the company you applied to.
Perhaps you need to shore up certain skills. Use a few weeks to upgrade your resume by improving your qualifications. As always, once you’ve completed the additional training, update your resume with the new information.
