Medical Office Manager Resume Sample
Contact Information
Name: Mark M.Di Palma
Address: 345 Commodore Lane, Sacramento, CA.
Phone: (916) 997 5476
Email: [email protected]
Current Job: Medical Office Manager; Brennan & Tweed, Sacramento, CA
Objective Statement
Experienced Medical Office Manager with 8 years in the industry seeks to become the new Medical Office Manager of Bridgeway Medical. I am highly proficient with the operating systems that you are currently using, Simplex Himes and athenaOne. I am also familiar and regularly updated on HIPAA regulations.
Strengths/Special Skills
- Associate Degree in Office Management
- Experience in workforce management and customer service
- Excellent communication skills
- Good level of business acumen
- Highly organized approach to work
Work Experience
Medical Office Manager – 2018 to Present
Brennan & Tweed Health Clinic; Sacramento, CA
Responsibilities:
- Supervise the schedule of patients including appointments, lab testing, surgery, minor treatments, transfer to other facilities, and discharge.
- Organize the day-to-day activities of the doctors.
- Attend to important meetings, conferences, and respond to key communiqué on behalf of the doctors.
- Ensure that all bills and obligations are cleared before the end of the month.
- Manage the daily work shifts of all office personnel.
- Review the financial position of the clinic; projected revenue, cost parameters, monthly budget, cash flow, and disbursement schedule.
- Monitor the inventory of the clinic; review the inventory report submitted by the stock officer and conduct random audits when necessary.
- Create, develop, update, and maintain office policies and procedures with respect to changes in current regulations implemented by HIPAA and other key agencies.
- Schedule and preside over meetings with staff.
- Maintain, oversee, and update all organizational systems including patients’ health records according to industry regulations.
Medical Office Manager – 2011 to 2018
Heart and Hope Medical Clinic; Sacramento, CA
Responsibilities
- Review the calendar for the week; confirm appointments with patients, meetings with suppliers, and vendors.
- Assist patients with their insurance claims; contact insurance companies to confirm the information given by patients.
- Schedule pre-shift meetings with staff at 7:00 am.
- Assess the performance of staff by reviewing reports, timesheets, and conducting interviews.
- Review the company’s financial statements and create programs to meet sales targets and comply with cost parameters.
- Update the clinic’s manual by including recent amendments to the relevant laws in healthcare.
- Assist the administrative team in the event of work backlogs.
Education
College
Associate Degree in Office Management
Folsom River College
Sacramento, CA
2007 to 2009
High School
McClatchy High School
Sacramento, CA
2003 to 2007
Certified Medical Office Manager Resume Sample
Name: David Rangel
Address: East Stroudsburg, PA 18301
Phone: (227) 377-2576
Email: [email protected]
Current job: Certified Medical Office Manager at St. Joseph’s Children’s Hospital
Objective
My objective is to obtain a Certified Medical Office Manager position in a medical office setting, where I can utilize my experience in customer service, medical office management, medical coding and billing. I am a Certified Medical Office Manager with ten years of experience, who is committed to excellence in customer service and quality in every aspect of my work. I have extensive experience in medical office management, medical coding and billing, which makes me the perfect candidate for your medical office.
Work Experience
Certified Medical Office Manager, 2018 – present Devereux Foundation
Duties and Responsibilities:
- Conducting performance reviews for staff members, assisting with staff schedules.
- Providing medical billing and coding input to physicians and other providers, in order to ensure accurate and timely reimbursement.
- Coordinating with insurance companies and medical suppliers, to ensure that items are received when needed.
- Providing support to the physician team, including answering patient inquiries, reviewing and approving insurance claims
Certified Medical Office Manager, 2014 – 2018
Phoebe Putney Memorial Hospital
Duties and Responsibilities:
- Promote wellness, prevention, and health promotion by performing and instructing on the use of the screening tests
- Review and maintain medication lists to ensure compliance with guidelines and established protocols
- Maintain a current list of emergency contacts and provide healthcare instructions for emergencies
- Monitor illness trends and access to care by conducting periodic surveys of patients with chronic illnesses
- Plan, organize, and manage patient schedules
- Recruit, hire, train
Certified Medical Office Manager, 2012 – 2014
St. Joseph’s Children’s Hospital
Duties and Responsibilities:
- Develop, administer and evaluate programs for the prevention of occupational injuries and illnesses
- Conduct inspections and evaluations to identify health and safety hazards
- Maintain records of occupational injuries and illnesses
- Provide direction and guidance on work practices to reduce occupational injuries and illnesses
- Apply knowledge of health, safety, and environmental regulations
- Provide technical guidance to employers on how to comply with occupational safety requirements
Skills
- Bilingual (Spanish)
- Highly organized and detail oriented with the ability to juggle complex projects
- Ability to prioritize and multitask in a fast-paced environment
- Strong analytical skills and problem solving abilities
- Ability to understand different perspectives and offer constructive criticism
- Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint
Senior Medical Office Manager Resume Sample
Name: Neil Hughes
Address: Harrison Township, MI 48045
Phone: (992) 327-8569
Email: [email protected]
Current job: Senior Medical Office Manager at Campbellton-Graceville Hospital
Objective
I am a Senior Medical Office Manager with extensive experience in cultivating relationships and maintaining positive communication with other departments. I possess excellent administrative skills and the ability to work efficiently and effectively with minimum supervision. I am also proficient in managing a staff and handling all office tasks. I believe my soft skills, my time management skills, and my ability to work well in a team environment will make me an excellent addition to your organization.
Work Experience
Senior Medical Office Manager, 2018 – present Doylestown Health
Duties and Responsibilities:
- Set and create objectives for each department in the office
- Determine staffing levels for each department in the office
- Manage salaries, staff and contract budgets
- Manage departmental budgets
- Perform human resource duties such as interviewing and hiring of new employees
- Maintain a professional relationship with all employees at the office
- Manage recruitment and hiring process for new employees
- Monitor employee performance and provide feedback to employees
Senior Medical Office Manager, 2014 – 2018
Redmond Regional Medical Center
Duties and Responsibilities:
- Maintain office operations
- Develop and implement procedures and policies to ensure compliance with all rules, regulations, and standards of the healthcare regulatory agencies
- Produce reports and graphs to measure office performance
- Provide guidance and support to office staff
- Ensure that all clinical staff are trained in the policies and procedures
- Train newly hired staff members on company policies and procedures
- Interview and hire qualified employees
- Provide general administrative duties
Senior Medical Office Manager, 2012 – 2014
Campbellton-Graceville Hospital
Duties and Responsibilities:
- Supervise the work of administrative assistants and receptionists.
- Responsible for the coordination of operations, patient flow, and patient accounting.
- Manage, organize, and track various office tasks.
- Monitor inventory and supplies for equipment, furniture, and office supplies.
- Train staff in procedures for new hires or change in personnel.
- Coordinate with an agency to hire temporary staff
Skills
- Identify, coordinate, and evaluate medical office staff
- Create and execute strategic plans
- Provide clinical leadership
- Maintain medical records
- Manage facility
- Oversee billing and collections
- Handle general administrative tasks
Medical Practice Manager Resume Sample
Name: Hayden Garcia
Address: Hightstown, NJ 08520
Phone: (352) 832-6523
Email: [email protected]
Current job: Medical Practice Manager at Capital Regional Medical Center
Objective
I am the type of person who can find creative solutions in any given situation and I am always looking for a way to take the most efficient route to solve a problem. My goal is to provide the best possible service to my patients by being organized, responsive, and detail-oriented.
I have extensive experience working as a Medical Practice Manager, where I was able to grow my leadership skills and improve my effectiveness in a fast-paced environment.
Work Experience
Medical Practice Manager, 2018 – present Eagleville Hospital
Duties and Responsibilities:
- Coordinate and manages the activities of clinic staff
- Organize work schedules, hiring and firing staff, and interviewing potential employees
- Responsible for employee evaluations, training, and discipline
- Maintain ethical standards in healthcare practices
- Develop, evaluate and implement policies and procedures
- Assist with setting budgets, preparing personnel forecasts, and achieving goals
Medical Practice Manager, 2014 – 2018
University Hospital Summerville
Duties and Responsibilities:
- Review and analyze medical trends in the community
- Meet with physicians and community leaders
- Create marketing campaigns for new physicians
- Ensure compliance with HIPAA, FTC, FDA rules and regulations
- Maintain the office’s budget
- Manage staff and hiring new employees
- Develop and implement new policies for procedures and supplies
Medical Practice Manager, 2012 – 2014
Capital Regional Medical Center
Duties and Responsibilities:
- Design and execute an effective marketing campaign for the Medical Practice
- Set and monitor goals for the Medical Practice
- Facilitate the staffing process by interviewing, hiring, and training new employees
- Deliver a high-quality medical experience to patients by ensuring that all staff is equipped with the necessary skills, knowledge, and tools
- Ensure proper documentation and billing practices are in place
- Create an effective budget for the Medical Practice
Skills
- Expertise in budgeting and cost containment
- Knowledge of HIPAA guidelines
- Ability to multitask in a fast-paced environment
- Excellent communication skills, both in writing and verbally
- Ability to coordinate staff, schedules, and resources
- Strong knowledge of office equipment, software, and tools
How To Write A Good Medical Office Manager Resume
A lot of jobs are lost at the resume stage. Some overlook its value and just submit a generic-looking copy. Others overdo it and come up with a resume that’s as thick as “War and Peace”. To get the job, you need to give its content thought and purpose to resonate with the recruiter. Here are our tips on how to write a good Medical Office Manager resume.
Keep It Organized
An experienced recruiter knows a good resume the moment he sees one. The way your resume is presented can say a lot about the applicant. In a position that values orderliness and organization, you have to make sure your details are presented clearly and professionally.
- Use bullet points to summarize your strengths.
- Choose a professional-looking font style such as Calibri, Helvetica, or Cambria.
- Make sure the size of the font is big enough that the words are easy to read.
- Keep your sentences and paragraphs short.
- Write in simple and conversational language that is easy to understand.
Lastly, make sure there are no errors in spelling and grammar.
Highlight Your Unique Skills
Medical Office Managers are expected to be good with computers. You should be familiar with Word and Excel. Most, if not all, of the applicants, will put Word and Excel in their resumes.
Differentiate your application by highlighting your unique skills:
- Include computer programs used for office management such as software for Electronic Health Records (EHR), medical and billing collection, patient scheduling, practice management, and clinical documentation.
- Can you speak a second or third language such as Spanish or French? Being multilingual is a big advantage.
- Updated knowledge of HIPAA and labor laws.
- Ability to write/create manuals and guidelines.
Be Specific and Detail-Oriented
For your resume to stand out, don’t give generic descriptions of your skills, experience, and abilities. Remember, there are 250 applicants for every job post. To compete and win the job, you must show the recruiter why you are the best!
When it comes to providing information, be specific and detail-oriented. The recruiter does not only want to know what you can do but how you perform at work.
The resume should answer all the questions and demands posted by the employer in the job ad.
Use the Best Verbs and Keywords
Verbs make your descriptions more dynamic and effective because they create imagery. But you have to use the verbs that are associated with the position of Medical Office Manager such as:
- Organize
- Report
- Manage
- Handle
- Coordinate
- Collaborate
- Prepare
- Assist
- Provide
You should also include the best keywords in your resume. Keywords are the words and phrases used to launch a search query. If the employer uses an ATS or Applicant Tracking System, the program will look for these keywords on your resume.
Where can you find these high-ranking keywords? The first place to check is the job ad. Look for words and phrases that stand out, often repeated, and are preceded by prefixes such as “best”, “ideal”, and “recommended”.
Medical Office Manager Skills List
Clinics are willing to pay Medical Office Managers the big bucks because doctors are dealing with human lives on a daily basis – they can’t be distracted. To earn an attractive paycheck, you must have the right Medical Office Manager skills on your resume.
What kinds of skills are clinics looking for?
Organizational Skills
The Medical Office Manager is like the CPU of the clinic. He keeps things organized and running smoothly.
If the CPU is defective, the computer system will go haywire. The same thing can happen is the Medical Office Manager has poor organizational skills.
There are several areas that you have to manage:
- Administrative Functions – Email, appointment setting, phone handling, and calendar management.
- Back Office – Accounting, Human Resources, Medical Records, and IT.
- Customer/Patient Support – Insurance claims, patient inquiries, third-party inquiries.
- Skill-Specific Functions – Legal matters, research, social media marketing, and reputation management.
With good organizational skills, there is no juggling with these tasks. You can get the clinic to run smoothly and orderly.
Interpersonal Skills
As the Medical Office Manager, you won’t be doing everything by yourself. You will work with other people. You have to make sure everyone is doing their job properly and according to schedule.
Thus, you will be communicating with people on a daily basis. With your team, you have to build trust and rapport. Then, you have to manage the daily interactions with third parties – the patients’ families, insurance companies, suppliers, and inquiries.
The Medical Office Manager should have the ability to handle all of the different personalities he comes into contact with every day.
Knowledge of Technology
In an office, most if not all functions are done via digital platforms and computer programs.
This is especially true for a clinic where you have to maintain an updated and accurate file of patient records to comply with the law on Electronic Health Records.
It’s not enough to know MS Office. You need to have basic knowledge of how to run computer programs and systems for personnel management, communications, and CRM administration.
Business Acumen
Doctors are fantastic health professionals – but many are challenged when it comes to running a business. Not because they don’t know how but they don’t have the time.
A good Medical Office Manager skill to have on your resume is business acumen. These are the skills needed to run a business such as:
- Accounting
- Marketing
- Communications
- Human Resources
- IT
You don’t have to be a Certified Public Accountant (CPA). Basic knowledge of accounting functions – reading/preparing income statements, budgets, cash flow, payroll master list, and disbursement schedules – is enough.
Knowledge of the Relevant Laws in the Healthcare Industry
The healthcare industry is heavily regulated. Its laws and regulations are constantly changing. Doctors and other healthcare practitioners need to be updated on these changes because a misstep can lead to a potential lawsuit or closure of the business.
As a Medical Office Manager, you should be updated on changes in policies that have been mandated by the local government and regulating agencies. Put these changes on record and advise the doctors as soon as possible.
Medical Office Manager Duties and Responsibilities For The Work Experience Section
The duties and responsibilities indicated by other job applicants in the work experience section will share many common characteristics. The work experience section is where the recruiter will look for differentiators – “What makes this candidate better than others?”
How can you make a compelling work experience section that will convince the recruiter you are the right person for the job?
Write it From the Position of the Employer
Not all clinics have the same needs, demands, and expectations for its Medical Office Manager. Some will require more emphasis on specific areas of the job. For example, one employer may prefer a candidate with extensive experience and knowledge in medical billing and collections.
Before writing your work experience section, review the job ad, and take note of the requirements for the position.
Write your duties and responsibilities in a manner that provides solutions to the needs of the employer.
Differentiate Your Duties and Responsibilities
If you have 4 years of work experience as a Medical Office Manager for 2 different employers, differentiate the duties and responsibilities that you managed for them.
Yes, undoubtedly you handled administrative functions, back-office work, and managed personnel. But don’t copy and paste your experiences from one employer to the other.
Be more specific. Give details that are unique to the work you handled. Show the recruiter that you can adjust and adapt to the specific needs of the employer.
Use Dynamic and Appropriate Verbs
Start off your job descriptions with dynamic and appropriate verbs. The great thing about leading off with verbs is they create imagery. The person reading your resume will have an immediate idea of the types of duties and responsibilities you managed.
For a list of the best verbs to use in the Medical Office Manager work experience section go back to “How To Write A Good Office Manager Resume”.
Present Your Work Experience Section in Reverse Chronological Order
With the reverse-chronological order, you present your work history starting with the most recent one before moving back to the earliest, relevant experience.
The purpose of this is to give the recruiter an idea of your skills, experience, and abilities to date – the time when the employer needs the best candidate to fill the position.
These 4 techniques are what we used to create the work experience section in our Medical Office Manager resume sample.
Take a look at the first entry in the section:
Medical Office Manager – 2018 to Present
Brennan & Tweed Health Clinic; Sacramento, CA
- Supervise the schedule of patients including appointments, lab testing, surgery, minor treatments, transfer to other facilities, and discharge.
- Organize the day-to-day activities of the doctors.
- Attend to important meetings, conferences, and respond to key communiqué on behalf of the doctors.
- Ensure that all bills and obligations are cleared before the end of the month.
- Manage the daily work shifts of all office personnel.
- Review the financial position of the clinic; projected revenue, cost parameters, monthly budget, and disbursement schedule.
- Monitor the inventory of the clinic; review the inventory report submitted by the stock officer and conduct random audits when necessary.
- Create, develop, update, and maintain office policies and procedures with respect to changes in current regulations implemented by HIPAA and other key agencies.
- Schedule and preside over meetings with staff.
- Maintain, oversee, and update all organizational systems including patients’ health records according to industry regulations.
The job descriptions cover all the key areas of responsibilities but are written differently from the previous work experience.
Entry Level Medical Office Manager Resume
If you go back to the report by the Bureau of Labor Statistics, the preferred experience level by clinics for candidates of this position is 5 years. Does that mean you have no chance if you have an entry-level Medical Office Manager resume?
Not at all. There are clinics that will prioritize skills and abilities over direct experience as a Medical Clinic Manager.
For example, the clinic may prefer a candidate who has direct experience, training, and expertise in the insurance industry to handle all health claims.
Here are a few helpful tips on how to get the job if you have an entry-level Medical Office Manager resume.
- Highlight the skills sets that correspond with the demands of the position.
- Use the resume objective to inform the recruiter why you want to start a career as a Medical Office Manager.
- If you took part in apprentice programs, on-the-job training, and management training programs, include these details in the resume.
- If you took part in volunteer work related to managing health programs and facilities, include this information in the resume.
- Add certifications to job-related hard skills such as for CRM programs, office administration, personnel management, and customer service.
The resume is your professional marketing tool. It’s intended to sell your strong points and overall value proposition to potential employers. When writing one, always ask yourself what would make you the best candidate for the clinic.
