Hostess Resume Sample
Elaina V. Nielsen
Address: 2365 Pelham, Westchester, NY
Phone: (914) 794-5236
Email: [email protected]
Current job: Hostess; Sergio’s Ristorante, Pelham, NY
Objective
Goal-oriented and highly professional Hostess with extensive background and exemplary skills seeks to establish a long-term career with a top level restaurant or hotel chain and provide guests and patrons consistently unforgettable visits and dining experiences.
Skills
- 5+ years experience as Hostess in a 5-star restaurant
- 2 years experience as a Restaurant Manager
- 2 years experience as an Assistant Restaurant Manager
- 10 years experience in the food retail industry
- College Degree, Business Management
- Certification, Restaurant Inventory Management
- Certification, Customer Service Training
- Certification; Hospitality and Food Service
- Customer Oriented
- Physically Fit
- Excellent communication skills
- Works well with people
- Pleasing personality
- Excellent disposition
- Goal – oriented
- Highly organized
- Punctual
Work Experience
Hostess, 2020 to Present
Sergio’s Ristorante; Pelham, NY
Duties and Responsibilities
- Greets and leads guests to their tables
- Receives calls for reservations and dining inquiries
- Confirms and schedules reservations
- Monitors flow and queue for walk-in customers
- Addresses questions and inquiries about the service and menu offerings
- Manages sales records per shift
- Promotes sales and current marketing programs of the restaurant
- Evaluates performance of co-hostess and dining staff
- Closes restaurant
- Schedules interviews for restaurant applicants
- Orients new staff
- Coordinates with the dining staff to update the areas open for seating
- Conducts local marketing and promotional activities to nearby companies and residences
- Fosters good relationships with the patrons of the restaurant
- Ensures cleanliness of restaurant
- Prepares required reports and paperwork.
Hostess, 2016-2020
Villagio Ristorante and Pizzeria; Pelham, NY.
Duties and Responsibilities
- Opens and closes restaurant
- Reviews inventory and daily par stock levels
- Prepares food requisition orders and relays to Purchasing
- Creates shift schedules for service crew
- Manages and trains service crew
- Reviews and evaluates food service crew performance
- Conducts pre-shift meetings with staff
- Conducts daily audit on all store sections
- Checks working condition of equipment
- Checks quality of ingredients, preparation schedules with kitchen crew
- Reviews monthly P/L statement
- Greets and welcomes guests to the restaurant
- Navigates all sections of the restaurant and assists in areas which need more assistance
- Gives recommendations on menu and specials of the day
- Immediately addresses all concerns, complaints and questions from customers.
- Liaisons with the kitchen to ensure prompt serving of all orders
- Ensures all tables are complete with utensils and dining ware.
Hostess, 2014-2016
Prime 16; Pelham, NY
Duties and Responsibilities
- Opens and closes restaurant
- Reviews inventory and daily par stock levels
- Greets and welcomes guests to the restaurant
- Conducts daily audit on all store sections
- Checks working condition of equipment
- Checks quality of ingredients, preparation schedules with kitchen crew
- Navigates all sections of the restaurant and assists in areas which need more assistance
- Gives recommendations on menu and specials of the day
- Immediately addresses all concerns, complaints and questions from customers.
- Liaisons with the kitchen to ensure prompt serving of all orders
- Ensures all tables are complete with utensils and dining ware.
- Circulates in dining area to attend to customer issues
- Manages cashiering station
- Ensures cleanliness of restaurant
- Prepares required reports and paperwork
Education
The College of New Rochelle
Bachelor Degree, Business Management
Castle PI, NY
2016-2017; 3.8 GPA
New Rochelle High School
High School Diploma
Clove Rd, NY
2015-2016, 3.8 GPA
Courses
- Certification, Restaurant Inventory Management
- Certification, Customer Service Training
- Certification; Hospitality and Food Service
- MS Office
Personal information
- Married, 1 child
- DOB 12/05/87
- Hobbies include dancing, running and cooking
What to Write in a Hostess Resume Objective
When writing a Hostess resume objective, you always have to keep the best interests of the restaurant in mind. The job of a hostess is crucial for a restaurant because you are the first point of contact with customers. The impression you create from the get-go will greatly contribute to the overall opinion and experience of diners.
Restaurants are constantly looking for Hostesses who can manage the flow of customers. This is important because a good level of customer turnover means more sales for the restaurant. On the side of the diner, they want to feel that they are being attended to. Never mind if the waiting time is long but if the Hostess can make them feel that the restaurant is doing its best to make the experience as great as possible, diners will remain placated.
Your resume objective must reflect dedication and commitment to the job and an understanding of what it entails. It must state that you are desirous of helping the restaurant achieve its objectives as a way of achieving yours.
It is important to state that you are looking for a long-term career because it tells the restaurant you believe you are an investment for the success of the business.
What to Write in a Hostess Resume Skills Section
The ideal Hostess is not just one with the experience, training, expertise, technical and fundamental competencies for the job. A restaurant business is in the hospitality industry. It is highly customer driven. You must have the appropriate behavioral profile or possess the right personality for the job.
Here are the qualifications you should have in your Hostess resume skills section:
- Educational Attainment; a college degree is not required to become a Hostess. If you are a high school degree holder, you would need to present your GED score to the prospective employer. But if you want to move up the ranks and assume a position with supervisory capacity, you should have at least an Associate Degree in a related field.
- Certifications; restaurants will always appreciate candidates who have taken the time and made the investment for additional training. It tells the restaurant that you are driven and motivated to have a career in the industry.
- Excellent communication skills; the last thing diners want is miscommunication when it comes to their reservation. Communication is a 2-way street. You must be a good listener and an articulate speaker.
- Highly-organized; a busy restaurant may receive 60 calls before a busy shift. You should be able to organize and book reservations within a reasonable time-frame because other diners need to be attended to. In addition to bookings, you will also deal with inquiries and questions from guests and phone-in diners.
- Great ability to work with a team; as a Hostess, you will be tasked to manage the flow of the restaurant. You have to constantly work with the Restaurant Manager to keep track of table vacancies and availabilities.
- Punctual; nothing grows more white hairs in restaurant owner’s head than a Hostess who is habitually tardy. You have to be punctual because the flow of the restaurant runs through you.
- Great ability to build rapport and relationships with customers; a restaurant will have its own set of regular patrons. A good Hostess is one who can remember their names and particular nuances. Customers will always patronize an establishment that feels like home.
A big part of the job of a Hostess deals with people. You will be interacting with people every day; via phone or as walk-in diners, usual patrons and new customers. It can be very busy in certain hours of the day or night and the job can be highly stressful. It takes a person with a pleasant disposition to become a good Hostess.
What to Write and Not to Write in the Hostess Resume Experience Section
When you see a Hostess as you enter a restaurant, she is not merely a person who stands there in a station and smiles and greets customers. She has a hundred and one things to do every night; a thousand and one if it’s a particularly busy time.
What you don’t know is that Hostesses perform tasks that are “behind-the-scenes”. These tasks are designed to help the restaurant perform better and more efficiently. For some restaurants, the Hostess is the key person in dining, not the Restaurant Manager because she is responsible for both sales and customer service.
In your Hostess resume experience section, you have to go into detail on all the responsibilities and tasks you were assigned. Restaurants prefer candidates who have been exposed to different areas of the business or at the very least have a working understanding of all its key sections.
This is why it will work to your advantage if you’ve had previous experience as a Restaurant Manager, Assistant Restaurant Manager or similar capacity in the industry.
You should also go into great detail on the scope of responsibilities you’ve had as part of the restaurant’s Operations group. It tells the restaurant that you know how to communicate with the floor staff and management team.
Our Hostess resume sample features all the necessary elements you need to make your own. Take the time to review and consider our suggestions on resume objective, skills and experience so you can compose one that will draw the attention of the restaurant owner to your application.
