Dental Office Manager Resume Examples

Dental Office Manager Resume Sample

Elaine S. Connor

Address: 678 Crest Lane, Sacramento, CA.
Phone: (916) 879 7654
Email: [email protected]
Current Job: Dental Office Manager; Anderson Dental, Sacramento, CA

Objective

A dedicated Dental Office Manager with 8 years in the industry seeks to become the new Dental Office Manager of Zest Dental Inc. I am a fellow of AADOM who is intent on bringing my exceptional management skills to your clinic to ensure a seamless workflow and outstanding customer service.

Skills

• Fellow of American Association of Dental Office Management (FAADOM)
• Highly proficient with Dentrix and EagleSoft software
• Excellent organizational skills
• Strong interpersonal skills
• Efficient multi-tasker
• Detail-oriented
• Bilingual

Work Experience

Dental Office Manager – 2018 to Present
Anderson Dental; Sacramento, CA

Responsibilities:

• Oversee internal office operations, clinic activities, and administrative duties to ensure efficient workflow and uninterrupted patient service
• Organize office events, meetings, and inter-branch conferences ensuring all tasks delegated to team members are facilitated and completed promptly and accurately
• Prepare billing statements, explains different payment options to patients, and promptly responds to all patients’ queries
• Manage calendars of 55 dentists and promptly informs them of any last-minute adjustments or cancellations of appointments
• Introduce a new scheduling software which reduced staff scheduling conflicts and overlapping of appointments by 90%
• Conduct training of 50 new office managers and clinic personnel from 15 branches every month
• Maintain 1,000 patients’ records and ensures that all data are stored securely in accordance with privacy and security regulations

Dental Office Manager – 2016 to 2018
Prime Dental Clinic; San Francisco, CA

Responsibilities

• Assist other support staff as needed including preparing patients for dental procedures, cleaning the clinic, answering phones, preparing documents for the dentists, and distributing mail
• Lead monthly meetings of clinic staff to discuss accountability, concerns, customer feedback, and quarterly goals
• Coordinate with other branch office managers to establish marketing strategies, improve customer service, plan company events, and resolve patient issues
• Conduct quarterly staff training on how to be patient-centered
• Assign tasks to clinical staff, monitored their performance, and submitted evaluation reports to head office

Education:

College
Associate Degree in Office Management
Laney College
Oakland, CA
2012 to 2016

High School
Oakland High School
Oakland, CA
2008 to 2012

Certifications:

• Fellowship in the American Association of Dental Office Managers (AADOM)
  Dental Assisting National Board, Inc.
  2016

Dental Practice Manager Resume Sample

Name: Dominick Obrien

Address: Eastpointe, MI 48021

Phone: (750) 596-4824

Email: [email protected]

Current job: Dental Practice Manager at Stamm – Herman

Objective

My experience as a dental practice administrator has given me the skills to develop and maintain a positive work culture, provide effective administrative and organizational skills and facilitate positive patient outcomes. My ability to work well with people of all backgrounds, and my proven commitment to excellence make me the perfect candidate for this position.

I’m seeking a Dental Practice Manager job position that is responsible for managing the day-to-day business of a dental practice, including budgeting, hiring new employees, negotiating contracts, and supporting the team.

I’m eager to find a dental practice management position that calls for significant strategic thinking, problem solving, and leadership. I’m looking for a workplace that encourages continuous learning and development.

Work Experience

Dental Practice Manager, 2018 – present
Maggio

Duties and Responsibilities:

• Communicate with doctors and dentists to ensure there is a smooth transition of patients from the front desk to the back office.
• Provide support for the team of dentists and staff in the practice.
• Ensure that all staff are up to date on new dental procedures, treatments, and billing procedures.
• Maintain accurate records of patient charts and dentist schedules.

Dental Practice Manager, 2014 – 2018

Corkery – Cormier

Duties and Responsibilities:

• Manage the dental practice staff and daily operations
• Conduct training sessions for dental assistants and hygienists
• Schedule, maintain and monitor work activities
• Find and hire staff and manage payroll
• Provide feedback to staff about their performance
• Plan for improvements to the business
• Communicate with staff, vendors, and patients

Dental Practice Manager, 2012 – 2014

Stamm – Herman

Duties and Responsibilities:

• Develop and implement Dental Practice Manager policies, procedures, and programs to ensure the success of the Dental Practice
• Oversee day-to-day operations of the Dental Practice
• Promote and support the mission and vision of the company
• Plan and execute annual budget
• Develop Marketing and Promotional strategies to generate new patients and maintain a healthy patient base
• Oversee daily staffing and hiring practices

Skills

• Excellent leadership skills
• Ability to work with project management software
• Excellent communication skills
• Strong interpersonal skills
• Ability to multitask and prioritize
• Strong time management skills
• Experience in a dental practice setting

Dental Patient Coordinator Resume Sample

Name: Emery Kane

Address: Colonial Heights, VA 23834

Phone: (945) 483-2035

Email: [email protected]

Current job: Dental Patient Coordinator at Tremblay

Objective

I am a patient coordinator who is highly motivated, organized and driven to succeed. I pride myself on being a team player and looking for solutions to problems. I relish the opportunity to help patients meet their goals while providing a personalized experience. I am looking for a rewarding position with an organization that values my expertise, passion, and dedication.

Work Experience

Dental Patient Coordinator, 2018 – present
VonRueden

Duties and Responsibilities:

• Examine patients and determine the nature of their dental problem
• Coordinate the placement of dental appointments
• Arrange for treatment, such as extractions, fillings, root canals, and dentures
• Schedule appointments for such procedures
• Update patient records with new information such as financial status, dental care needs, and treatment plan
• Refer patients to specialists for consultation and diagnosis
• Organize office space and supplies to promote efficiency

Dental Patient Coordinator, 2014 – 2018

Kautzer – Simonis

Duties and Responsibilities:

• Organize patient appointments
• Respond to patient correspondence
• Maintain patient records
• Maintain dental materials inventory
• Provide customer service to patients and staff
• Handle billing and collections
• Coordinate dental treatment scheduling

Dental Patient Coordinator, 2012 – 2014

Tremblay

Duties and Responsibilities:

• Follow up with patients to ensure they have received the appropriate dental care.
• Create an itinerary for patient appointments, in person and phone consultations, and other events.
• Track and provide patients with a dental care plan.
• Collect data on dental care plans and provide this information to dentists for review in order to make adjustments

Skills

• Excellent communication skills, including the ability to listen and understand the patient’s needs and convey those concerns with clarity
• Strong organizational skills, including the ability to prioritize patient needs and organize in an efficient manner
• Computer literacy, including proficiency across all software platforms including Microsoft Office and practice management systems

Senior Dental Patient Coordinator Resume Sample

Name: Salvador Woodard

Address: Kalamazoo, MI 49009

Phone: (729) 816-5799

Email: [email protected]

Current job: Senior Dental Patient Coordinator at Cassin

Objective

I am a professional with over 10 years of experience in customer service. I am looking for a position where I can use my customer service skills, strong people skills and my excellent organizational skills.

My objective is to help provide dental care to patients and their families by managing and providing patient scheduling, insurance verification, making payments, and providing basic dental care.

I will also be able to assist with billing issues, as well as providing general administrative support to the team’s workflow.

I am a highly motivated individual who enjoys working in a fast-paced environment. I have a strong team-work ethic and am able to provide excellent customer service.

Work Experience

Senior Dental Patient Coordinator, 2018 – present
Will

Duties and Responsibilities:

• Supervise and coordinate the dentistry provided to patients at the clinic
• Manage the scheduling of all dental services at the clinic
• Provide on-call coverage for the clinic
• Assist the dentist with some clinical and administrative duties on a rotational basis
• Schedule and oversee staff and patient appointments
• Provide customer service, including answering phones, scheduling appointments, and addressing customer complaints

Senior Dental Patient Coordinator, 2014 – 2018

Lesch

Duties and Responsibilities:

• Provide patient care services in a comfortable, safe, and efficient manner
• Gather patient information and coordinate appointments
• Provide quality customer service to patients and co-workers
• Maintain records, reports, and charts and prepare charts for dentists
• Process insurance claims
• Ensure compliance with federal, state, and company regulations
• Maintain high standards of professionalism

Senior Dental Patient Coordinator, 2012 – 2014

Cassin

Duties and Responsibilities:

• Perform administrative tasks related to the daily operations of patient care including scheduling, appointment reminders, and processing insurance claims
• Accurately implement dental coverage guidelines and company policies regarding eligibility, benefits, and coverage
• Monitor and evaluate the performance of staff members to determine staffing needs
• Educate patients on dental care, procedures, and services
• Create and maintain patient treatment plans

Skills

• Leadership
• Provide excellent customer service
• Strong knowledge in dental insurance
• Ability to multitask and prioritize tasks
• Interpersonal skills
• Strong computer skills

Dental Patient Coordinator Assistant Resume Sample

Name: Clay Floyd

Address: Palm Harbor, FL 34683

Phone: (437) 915-3467

Email: [email protected]

Current job: Dental Patient Coordinator Assistant at O’Kon

Objective

As a Dental Patient Coordinator Assistant, my objective is to provide quality customer service as well as efficient triage of patients waiting for dental services. I will be responsible for taking messages, scheduling appointments, and processing payment. I will also be responsible for providing comprehensive patient education regarding dental health and ensuring the utmost in patient satisfaction.

Work Experience

Dental Patient Coordinator Assistant, 2018 – present
Bernier LLC

Duties and Responsibilities:

• Assist patients with their wellness and dental care needs, including but not limited to scheduling appointments and reminding patients of appointments, providing information about dental hygiene practices, and being knowledgeable about the dental plan
• Get information from the patient’s insurance company and levels of care for each patient
• Make phone calls to patients who are not able to come in for an appointment and sends them a reminder
• Resolve and manage in-person appointment cancellations, emergency situations, and billing questions
• Maintains records of patient information
• Ensures all scheduled appointments are available to patients

Dental Patient Coordinator Assistant, 2014 – 2018

Carroll Inc

Duties and Responsibilities:

• Greet patients and provide them with necessary materials for their appointment.
• Take x-rays.
• Assist with patient treatments.
• Clean up the clinic.
• Maintain the dental office’s inventory.
• Schedule appointments for the dentist and dental assistants.
• Assist with dental treatments.
• Provide patients with post-operative instructions.
• Take the patient’s vital signs and weight.
• Operate the dental office’s front desk.

Dental Patient Coordinator Assistant, 2012 – 2014

O’Kon

Duties and Responsibilities:

• Schedule and maintain dental patient appointments
• Record patient information in computer
• Answer patient inquiries
• Monitor patient insurance claims
• Charge patients for services
• Research dental treatments and assisting with care
• Manage dental treatment files
• Assist with new practice start-up
• Work closely with patients, dentists and dental assistants.

Skills

• Ability to work in a fast paced office environment
• Ability to read and follow office schedules
• Experience in scheduling appointments for patients
• Ability to handle billing and collections
• Excellent knowledge of the fields of dentistry and dental procedures
• Knowledge of the basic principles and techniques of dental office procedures, including dental charting and billing
• Knowledge of general dental terminology and the names of common dental instruments
• Excellent customer service skills and the ability to work with others in a professional manner

How To Write A Good Dental Office Manager Resume

Recruiters go over hundreds of applications every day. They won’t be interested in cookie-cutter resumes or those that look like they came out of an assembly line. If you want to get hired, stand out from the rest by submitting not just any application but a good Dental Office Manager Resume.

Keep It Organized and Professional

Your resume will tell a lot about you. Put yourself in the shoes of the recruiter. Would you hire someone whose resume looks like the Sunday crossword puzzle? As a Dental Office Manager, one of your key responsibilities is to keep everything organized. Exhibit A of your ability to organize is your resume.

• Use a professional font style such as Arial, Helvetica, or Calibri. Times New Roman is still acceptable.
• Make sure the font is large enough to be read easily by the recruiter.
• Create headings for the sections of your resume.
• Organize your key information into bullet points.
• Make sure there are no errors in spelling or grammar. Run your resume through a spelling and grammar checker before finalizing it.
• Review your contact information. It’s important to update them.

Choose the Right Resume Format

Not all resume formats are created equal. The reverse-chronological might be the most popular format but it doesn’t mean it’s the best one for you. The ideal choice of format will depend on your level of experience, the purpose for applying, and skills list.

The structure of the reverse-chronological is as follows:

• Contact information
• Objective statement
• Skills/Strengths
• Work Experience
• Education
• Certifications/Licenses

Choose the reverse-chronological format if:

• You have at least 1 year of work experience.
• You don’t have an unemployment gap exceeding 4 months.
• You’re a fresh graduate but have a good level of work experience as a Dental Office Manager or similar capacity whether part-time or during summer breaks.

The work experience section is presented in reverse-chronological order meaning you start from your most recent or current employment. The same goes for the education section. You start out from your highest educational attainment.

The functional and combination have the same structure:

• Contact information
• Objective statement
• Skills/Strengths
• Certifications/Licenses
• Education
• Work Experience

Choose the functional format if:

• You have very little to zero work experience.
• You have an unemployment gap exceeding 4 months.

The purpose of the functional format is to move the recruiter’s attention away from your lack of work experience and to highlight the skills and other qualifications that would make him consider you as a potential candidate.

Choose the combination format if:

• You have extensive experience in a related profession but are planning a career shift to that of a Dental Office Manager.
• You are planning to apply to the position of Dental Office Manager after working for years in another department/division of a dental office such as accounting or customer service.

The combination is called as such because it combines the key features of the reverse-chronological and functional formats. Your work experience section is presented in reverse-chronological order and you put in as much relevant detail as possible.

The skills section and other information that proves your competency for the job such as “Certifications/Licenses” are placed in the top third of the resume.

One Page Is Good Enough – So Use Keywords

Unless you have more than 10 years of work experience as a Dental Office Manager or in another relevant position, keep your resume down to only one page.

Recruiters don’t spend a lot of time on a resume. Because of all the job applications that they go through, only scant seconds are allocated per document. An excellent strategy would be to embed high search keywords on your Dental Office Manager Resume.

Where can you find the keywords? Go back to the job ad and take note of the words and phrases that pertain directly to the position or those frequently repeated or mentioned.

Keep in mind that if you email your resume, it might go through an Applicant Tracking System or ATS – a program that scans for keywords.

Dental Office Manager Skills List

What should be seen on your Dental Office Manager skills list? Recruiters have specific skill sets in mind. So trying to come up with a one-size-fits-all approach won’t get you the job. To be sure, review the list of qualifications indicated on the job ad. We can assure you that most, if not all, skill requirements will include the items discussed in our summary below.

Education

While a college degree is not required, you should have completed at least a high school diploma or the equivalent GED score to be considered for the position. For sure, the office would prefer someone with a college degree.

If this isn’t in the cards for you at the moment, a 2-year Associate Degree in a relevant field such as Office Administration will suffice.

Certifications/Licenses

Another option to consider if you don’t have a Bachelor’s or Associate’s degree is to acquire certifications or licenses in skills that are relevant to the job of a Dental Office Manager. Examples of these skills include:

• Office Administration
• Medical Transcription
• Medical Billing
• Medical Coding
• Basic Accounting
• Customer Service

Knowledge of Computers

With the introduction of electronic record-keeping processes, more clinics and hospitals are staying updated on technology. At the most basic, you must be proficient with spreadsheet and word processing programs. You have to be comfortable managing Patient databases and consistent in updating their records. Lastly, you have to be familiar with project management and communication apps that are used for video conferencing.

Administrative Skills

At the core of the Dental Office Manager’s job is the ability to manage the administrative functions of the office. What falls under administrative functions?

• Phone handling
• Appointment scheduling
• Calendar management
• Email filtering
• Bills payment
• Liaison between departments, suppliers, and associates
• File and document organization
• Preparation of specific documents

Familiarity with OSHA

Occupational Safety and Health Administration (OSHA) is the US agency tasked to regulate, oversee, and assure that workplaces in America are conducive for work and productive activity.

As the Dental Office Manager, you must follow OSHA guidelines when managing the needs of the office. Sometimes you might have to reorganize the office in order to improve patient management.

Communication

It’s very important to maintain proper communication channels in the dental office to avoid mistakes that could be detrimental to the patient.

For example, you have to be sure that all of the documents needed by the patient to file insurance claims must be complete. You must also be able to answer questions from the patient and his family regarding procedures and billings.

Dental Office Manager Duties And Responsibilities For The Work Experience Section

You need a well-written Dental Office Manager work experience section to convince the recruiter that you are the best candidate for the position. Simply listing your responsibilities will not help you make the cut.

How do you win the recruiter’s approval?

Here are our tips on how to effectively present your duties and responsibilities.

Tailor Your to The Job Ad

Read the job ad carefully to find out what details you need to include. Highlight all the qualifications that you can match and make sure to cover them in your list of duties and responsibilities.

This way, the recruiter will immediately get the impression that you are a fitting candidate.

How do you list your bullet points? Which tasks or responsibilities should come first?

Take note of the order of the responsibilities in the ad because those that are listed first may be prioritized more by the employer.

For example, if the first item that the employer listed in the responsibilities is related to management, your first two bullet points should tackle tasks and accomplishments reflecting your managerial skills and experience.

Mention Specific Incidents

The recruiter wants to know how well you respond to certain situations or interact with others. It is important to mention incidents that brought out the soft skills the employer desires from applicants.

This will show that you possess the required attitude and traits for the job position.

For example, if the job ad states that the company is looking for individuals who possess strong interpersonal skills, cite an incident where you resolved a conflict between management and staff.

Focus on Your Accomplishments

Recruiters want to see the outcomes of your contributions, to determine what you can offer that other candidates cannot.

Did you receive commendations? Did your marketing recommendations increase the number of patients? Did you propose effective cost-cutting measures?

Do not leave them out in your resume because these notable accomplishments make you a desirable applicant.

Instead of simply listing your duties and responsibilities, make your bullet points more dynamic by inserting quantifiable results. Whenever you can back up your accomplishments with numbers.

Here are a few examples of how you can use numbers to add a premium to your duties and responsibilities:

• Manage a workforce of 15 personnel: 1 accountant, 1 HR Officer, 2 data encoders, 1 payroll officer, 2 customer support agents, 2 medical encoders, 2 medical billers, 2 medical transcribers, 1 liaison officer, and 1 messenger.
• Collaborate with the IT Manager to create an online workflow system that reduced monthly costs by 21% and improved productivity by 90% .
• Improve the efficiency of scheduling to increase patient bookings by 15%.
• Provide assistance to the medical transcriber to increase completion by 30% while maintaining a transcription accuracy rating of 95.
• Manage social media accounts; increase followers from 540 to 2,234 within 1 year.

Remember, don’t share claims that you can’t back up. Sure, numbers will get you the attention of the recruiter. If you’re in the Interview Room with the Hiring Manager, be ready to talk more about your accomplishments in detail.

Use Action Verbs

Using action verbs creates a strong impact on the reader. It also helps heighten the interest of the recruiter.

Start your bullet points with these verbs:

• Assist
• Assign
• Attend
• Collaborate
• Complete
• Coordinate
• Designate
• Develop
• Distribute
• Execute
• Ensure
• Inform
• Lead
• Manage
• Organize
• Report
• Resolve
• Schedule
• Supervise
• Train

Entry Level Dental Office Manager Resume

Entry-level Dental Office Manager resumes are a-plenty! Don’t worry if you have no experience in the job. You won’t be the only one. Although the designation is “Manager”, for most clinics, this is considered an entry-level position.

The challenge will be to get noticed by other first-time job seekers. Here are tips on how you can get ahead of the competition.

Use the Functional Format

If you took up and passed courses that are relevant to the work of a Dental Office Manager, put them front and center on your resume. Add information such as the number of cumulative classroom hours, types of courses, and if you received certificates.

Write an Engaging Objective Statement

Tell the recruiter why you want to become a Dental Office Manager. Share your story. Do you plan to use the experience as a jump-off point for a career in healthcare? Are you following in the footsteps of a sibling? Be honest and give the recruiter an insight into your career plans.

Add Freelance Work Experience

Many Dental Office Managers crossed over from the virtual world to the brick-and-mortar world. They spent time as freelancers – offering office administration or virtual assistance services – to businesses that want to streamline expenses. Freelancing is a wonderful work experience! You get to sharpen your skills and learn new ones while earning a decent income.

If demand for Dental Office Managers is tight – don’t lose hope. Go back to freelancing work or apply to job ads that are looking specifically for entry-level candidates. The pay might not be as high but you’ll surely move up the salary scale if you stay motivated and engaged.

Lastly, always update your Dental Office Manager resume every time you complete an employment contract or learn a new skill.